kela88 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains in plain, formal English exactly what information we collect, why we collect it, how we use and store it, and what rights you hold over your own data as a kela88 member in Bangladesh.
kela88 ("we", "us", or "our") operates an online gaming and sports betting platform accessible at kela88.biz, serving registered members across Bangladesh. We recognise that the personal information you entrust to us is valuable, and we take our obligations as custodians of that information seriously.
This Privacy Policy describes our practices with respect to the collection, processing, storage, sharing, and deletion of personal data in connection with the kela88 platform and all associated services. It applies to all individuals who visit our website, create an account, or otherwise interact with our Services, including prospective members who browse without registering.
By accessing the kela88 platform, creating an Account, or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must discontinue use of the kela88 platform immediately.
For the purposes of this Privacy Policy, kela88 acts as the data controller in respect of the personal data collected through the kela88 platform. As the data controller, kela88 determines the purposes for which and the means by which your personal data is processed.
If you have any questions about how kela88 handles your personal data, or if you wish to exercise any of the rights described in Section 11 of this Privacy Policy, please contact our Data Protection team directly using the contact details provided in Section 15.
kela88 collects several categories of personal data in the course of providing our Services. The specific data we collect depends on how you interact with the platform. The categories of personal data we may collect include:
Full legal name, date of birth, gender, nationality, and copies of government-issued identity documents provided during the KYC verification process, such as a National Identity Card (NID), passport, or driving licence.
Email address, mobile phone number, and residential address, including city, district, and postal code. For members based in Bangladesh, this may include addresses in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
Username, encrypted password, account registration date, account status, preferred language, and any self-imposed responsible gaming limits applied to your account.
Payment method type and associated account identifiers (e.g., bKash wallet number, Nagad account number, Rocket account number, Upay account number). kela88 does not store full payment credentials on its own servers; financial transactions are processed by our authorised payment partners.
Records of all deposits, withdrawals, bonuses credited, wagering activity, game history, bet amounts, and outcomes associated with your kela88 account, including timestamps expressed in Bangladesh Standard Time (BST, UTC+6).
IP address, browser type and version, operating system, device type, device identifiers, screen resolution, referring URL, and session duration collected automatically when you access the kela88 platform.
Information about how you use the kela88 platform, including pages visited, games played, features used, search queries entered, and time spent on individual sections of the platform.
Records of any communications you send to kela88 customer support, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the platform.
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, NID / passport | Yes – KYC requirement |
| Contact Data | Email, phone, residential address | Yes – registration requirement |
| Financial Data | bKash / Nagad account identifier | Yes – payment processing |
| Transaction Data | Deposit history, bet records, withdrawals | Yes – regulatory obligation |
| Technical Data | IP address, device type, browser | Automatic – platform operation |
| Usage Data | Pages visited, games played, session length | Automatic – analytics |
| Communications Data | Support chat transcripts, email records | When support is contacted |
kela88 collects personal data through the following means:
You provide data directly to kela88 when you register for an account, complete the KYC verification process, make a deposit or withdrawal, contact our customer support team, respond to a survey or promotional communication, or otherwise interact with the platform in a way that requires you to submit personal information.
kela88 automatically collects Technical Data and Usage Data each time you access the platform, using cookies, web beacons, log files, and similar tracking technologies. This data is collected regardless of whether you are logged into your kela88 account. Further details on our use of cookies are provided in Section 9 of this Privacy Policy.
kela88 may receive personal data about you from the following third-party sources:
kela88 processes your personal data only where a valid legal basis exists for doing so. The following table sets out the purposes for which we process your data and the corresponding legal basis in each case:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your kela88 account | Performance of a contract |
| Processing deposits and withdrawals | Performance of a contract |
| Verifying your identity (KYC) | Legal obligation / contractual necessity |
| Detecting and preventing fraud, money laundering, and abuse | Legal obligation / legitimate interests |
| Delivering customer support | Performance of a contract / legitimate interests |
| Sending transactional communications (account alerts, security notices) | Performance of a contract / legitimate interests |
| Sending promotional communications and bonus offers | Consent (you may withdraw at any time) |
| Analysing platform usage to improve Services | Legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation / legitimate interests |
| Maintaining records for regulatory and audit purposes | Legal obligation |
kela88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly to the extent necessary for the purposes described in this Privacy Policy:
We share transactional data with our authorised payment partners — bKash, Nagad, Rocket, and Upay — solely to process your deposits and withdrawals. These providers are contractually obligated to handle your data in accordance with applicable data protection standards.
We share identity documents and personal details with our KYC partners for the sole purpose of verifying your identity and complying with our anti-money laundering obligations. KYC partners are prohibited from using your data for any other purpose.
We may share Technical Data, Transaction Data, and Identity Data with fraud prevention and cybersecurity service providers to detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the kela88 platform.
We share anonymised or aggregated Usage Data and Technical Data with analytics providers to help us understand how the platform is used and to improve our Services. This data cannot be used to identify you as an individual.
kela88 may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where we are required to do so by law, or where such disclosure is necessary to protect the rights, property, or safety of kela88, its members, or the public.
In the event that kela88 or any part of its business is acquired, merged, or transferred to a third party, your personal data may form part of the assets transferred. We will notify affected users via email or a prominent in-platform notice prior to any such transfer taking effect, and the acquiring entity will be required to honour this Privacy Policy.
kela88 primarily serves users located in Bangladesh. Some of our third-party service providers — including cloud infrastructure, KYC verification, and fraud prevention partners — may operate servers or process data in jurisdictions outside Bangladesh. Where such international transfers occur, kela88 takes steps to ensure that your personal data receives an equivalent level of protection to that afforded in Bangladesh.
These steps may include entering into data processing agreements with our service providers that incorporate appropriate data transfer safeguards, such as standard contractual clauses or equivalent contractual protections. By using the kela88 platform, you acknowledge and consent to such transfers where they are necessary for the delivery of our Services.
kela88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following retention periods apply:
Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised. Where deletion is not immediately practicable due to technical constraints, kela88 will ensure the relevant data is quarantined and inaccessible until secure deletion can be carried out.
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently, to remember your preferences, and to provide website operators with analytical information about how their site is used.
kela88 uses the following categories of cookies on our platform:
You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain categories, or delete cookies already stored on your device. Please note that disabling strictly necessary cookies will impair your ability to use core kela88 platform features, including account login and payment processing.
kela88 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
As a kela88 member, you have the following rights with respect to your personal data. These rights are subject to certain conditions and limitations under applicable law:
To exercise any of the above rights, please contact kela88's Data Protection team at [email protected]. We will respond to all verified requests within 30 days of receipt. Where a request is complex or we receive a high volume of requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.
The kela88 platform is strictly intended for adults aged 18 years and above. kela88 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18 years of age, we will take immediate steps to delete that data and to close the associated account.
Parents and guardians who believe that a minor has registered on the kela88 platform or provided us with personal data without their knowledge should contact our support team immediately at [email protected]. We will investigate all such reports and take appropriate action without delay.
The kela88 platform may contain references to third-party payment service providers and game content providers. kela88 is not responsible for the privacy practices of any third-party services, and this Privacy Policy applies solely to data processed by kela88 in connection with the kela88 platform.
kela88 strongly encourages users to review the privacy policies of any third-party service providers — including bKash, Nagad, Rocket, and Upay — before providing those services with your personal information. kela88 has no control over and assumes no responsibility for the content, privacy practices, or data security measures of third-party platforms.
kela88 reserves the right to amend this Privacy Policy at any time in response to changes in applicable law, changes in our data processing practices, or changes to the Services we offer. When material changes are made to this Privacy Policy, we will update the effective date at the top of this page and, where the changes are significant, we will notify registered users via email or a prominent in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how kela88 is protecting your data. Your continued use of the kela88 platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to any amendment, you must discontinue use of the platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which kela88 processes your personal data, please contact our Data Protection team through the following channels:
All data rights requests and privacy-related enquiries are treated with high priority by our dedicated support team. We aim to acknowledge all privacy-related communications within 24 hours and to provide a substantive response within 30 days. For responsible gaming-related data requests, including self-exclusion or account closure, please also refer to our Responsible Gaming page.
Your Data, Protected
From the moment you register to every transaction you make, kela88 applies industry-leading data protection measures to keep your personal information safe.
Every connection to the kela88 platform is protected by 256-bit SSL/TLS encryption — the same standard used by international banks. Your login credentials, personal details, and payment information are never transmitted in plain text.
kela88 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to deliver and improve our Services, verify your identity, and comply with our legal obligations.
Access to your personal data within kela88's internal systems is restricted on a strict need-to-know basis. All staff access is authenticated with multi-factor authentication and logged for full auditability.
Our mandatory KYC process protects your account by ensuring that only the verified account holder can request withdrawals. It also safeguards the platform against fraud and financial crime, keeping all members safer.
kela88 conducts periodic penetration testing and security audits of our platform infrastructure. Vulnerabilities are identified and remediated proactively, ensuring our defences remain effective against evolving cyber threats.
kela88 respects your right to access, correct, delete, and port your personal data. Submit a data rights request to our support team at any time and we will respond within 30 days — at no charge to you.
Ready to Play?
Your privacy is protected. Your data is secure. Now enjoy cricket betting, live casino, slots, and fishing games — all in one safe place, built for players across Bangladesh.