At kela88, we believe that gaming should be a source of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control and play safely at all times.
Our Commitment
kela88 is proud to serve thousands of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We take our responsibility to every one of those players seriously. Responsible gaming is not a box-ticking exercise for us — it is a core part of how kela88 operates and how we treat the people who trust us with their time and money.
Online gaming is a legitimate and enjoyable leisure activity for the vast majority of players. For most people, a session on the kela88 platform — whether that is placing a bet on a BPL match, spinning the reels on a slots title, or joining a live casino table — is just that: a fun pastime. kela88 wants to keep it that way for everyone.
A small number of players may find that gambling stops being fun and starts to feel compulsive. This can happen gradually, and it can affect anyone regardless of age, income, or background. kela88 is committed to providing every player with the awareness, tools, and direct support pathways needed to recognise the early signs of problem gambling and to take action before harm escalates.
This page explains the responsible gaming measures available on the kela88 platform, how to activate them, and where to turn if you or someone you know needs help. We encourage every kela88 member — new and experienced alike — to read this page and to make use of the tools available. Playing within your limits is always the smartest move.
If at any point you feel that your gambling behaviour is becoming a concern — even a small one — please do not wait. Contact our support team at [email protected] or via live chat, available 24 hours a day, 7 days a week. Our trained support staff are here to help, without judgement.
Quick Self-Check
Ask yourself these questions honestly. If you answer "yes" to two or more, we encourage you to reach out to our support team.
Know the Signs
Problem gambling can develop slowly and is often hard to recognise from the inside. These are some of the most common warning signs that gambling may be becoming harmful.
Stay in Control
kela88 provides a comprehensive suite of account-level controls that put you in charge of your gaming activity. All tools can be activated by contacting our support team.
Set a daily, weekly, or monthly cap on the total amount you deposit into your kela88 account. Once your chosen limit is reached, further deposits are blocked until the limit period resets. Reducing a limit takes effect immediately; increasing a limit applies after a 72-hour cooling-off period to protect you from impulsive decisions.
Define the maximum amount you are willing to lose within a set time period — daily, weekly, or monthly. When your losses reach the limit you have chosen, kela88 will prevent further wagers until the period ends. This tool is especially useful for players who want to ring-fence a specific entertainment budget.
Set a limit on the total amount you can wager — not just deposit — within a given period. This provides an additional layer of control beyond deposit limits, ensuring that you do not cycle through your balance multiple times within a single session beyond your personal comfort level.
Set a maximum duration for each gaming session. When your session reaches the time limit you have set, kela88 will display a clear notification and log you out automatically. Time limits help prevent extended play sessions that can lead to fatigue-driven decisions and overspending.
Take a short break from the kela88 platform for a period of your choosing — typically 24 hours, 7 days, or 30 days. During a time-out, your account remains open and your balance is preserved, but you cannot log in or place bets. Time-outs can be activated immediately by contacting our support team.
Self-exclusion is our most powerful responsible gaming tool. When you self-exclude, your kela88 account is suspended for a minimum period of 6 months — up to a permanent exclusion if you choose. During self-exclusion, you will also be removed from all kela88 marketing communications. This measure cannot be reversed during the exclusion period.
| Tool | Options | Effective From | Reversible? |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reduction) | Yes — increase takes 72 hours |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reduction) | Yes — increase takes 72 hours |
| Wagering Limit | Daily / Weekly / Monthly | Immediately (reduction) | Yes — increase takes 72 hours |
| Session Time Limit | Custom duration (minutes/hours) | Immediately | Yes — adjustable at any time |
| Time-Out | 24 hours / 7 days / 30 days | Immediately | No — fixed until period ends |
| Self-Exclusion | 6 months / 1 year / Permanent | Immediately | No — irreversible during period |
What We Do
Responsible gaming is not just about the tools we offer players — it is also about how kela88 operates as a platform. Here is what we do on our side to promote a safe gaming environment for everyone in Bangladesh.
kela88 verifies the age of every player through our KYC process. No player under 18 years of age is permitted to hold an account, deposit funds, or place bets. We reserve the right to request proof of age at any time.
Our platform monitors account activity for behavioural patterns associated with problem gambling — such as sudden increases in deposit frequency, extended session durations, or rapid loss-chasing sequences. When our systems flag a concern, our responsible gaming team reaches out proactively.
All kela88 customer support staff receive training in responsible gaming awareness, including how to identify signs of distress in player communications and how to guide players towards appropriate support resources sensitively and without judgement.
kela88 does not target advertising at individuals who have self-excluded or who have set marketing opt-out preferences on their account. Our promotional materials always carry responsible gaming messaging and 18+ notices.
Players can opt into periodic in-session notifications that display how long they have been playing and how their balance has changed during the session. These reality checks serve as a gentle, factual reminder to stay aware of time and spending.
kela88 ensures that all games on the platform clearly display their Return to Player (RTP) percentages and volatility ratings, so players can make informed decisions about which games to play and at what stake levels.
kela88 takes special care to identify and support players who may be in vulnerable circumstances. If our team believes a player is showing signs of distress or problem gambling, we will make contact and may apply temporary account restrictions as a precautionary measure — even if a formal request has not been submitted. Player wellbeing always takes priority over revenue.
If you share a device with minors, we strongly recommend using device-level parental control software to prevent underage individuals from accessing the kela88 platform. Always log out of your kela88 account when you are not using it, and never share your login credentials with anyone. If you believe a minor has accessed your account, contact our support team immediately.
Six Pillars of Responsible Play
From account-level controls to platform-wide policies, kela88 has built responsible gaming into every layer of the platform experience.
Every kela88 account undergoes identity and age verification through our KYC process. Players must be 18 years or older to register, deposit, or play. Accounts that cannot be verified are suspended pending documentation review, and underage accounts are permanently closed.
Deposit limits, loss limits, wagering limits, session time caps, and spending alerts — kela88 offers a complete toolkit that lets you define the exact boundaries of your gaming activity. All limits can be set and adjusted through our 24/7 support team, with protective cooling-off periods for any increases.
Our platform uses automated pattern analysis to detect early indicators of harmful gambling behaviour — including rapid deposit cycling, extended unbroken play sessions, and high-frequency loss-chasing. When patterns of concern are detected, our responsible gaming team intervenes proactively and sensitively.
Any kela88 player can request self-exclusion at any time — 24 hours a day, 7 days a week — by contacting our support team via live chat or email. Self-exclusion takes effect immediately, with no delay period. During self-exclusion you will not receive any promotional communications from kela88.
Our customer support team includes staff specifically trained in responsible gaming conversations. They can help you choose the right account controls, discuss your concerns confidentially, connect you with external support resources, and process urgent requests such as self-exclusion — all within minutes, any time of day.
kela88 displays Return to Player percentages and volatility information for all games on the platform. Understanding that online casino games are designed with a house edge — and that no strategy guarantees winnings — is a fundamental part of playing responsibly and managing expectations correctly.
Get Help
If you are concerned about your own gambling or that of someone close to you, reaching out is the right thing to do. Help is available, and taking that first step makes a real difference.
Our dedicated responsible gaming support line is available 24 hours a day, 7 days a week. Whether you want to set a limit, take a break, or simply talk through your concerns, our trained team is ready to help — in English or Bengali — with full confidentiality.
Live chat: 2–5 minute average response | Email: 4–12 hour response | Available 24/7
If you feel overwhelmed, speaking to a qualified counsellor can help. Reaching out to a mental health professional or a gambling support helpline is a sign of strength, not weakness. kela88 encourages all players in Bangladesh who are experiencing distress related to gambling to seek professional support without delay.
If you wish to permanently close your kela88 account, you may do so at any time by contacting our support team. Permanent account closure is irreversible. Your remaining balance will be returned to your registered payment method — bKash, Nagad, Rocket, or Upay — following our standard verification process, typically within 1–3 business days.
Understanding the psychology of gambling — how random reinforcement works, why near-misses feel significant, and how cognitive biases affect decision-making — can help you engage with gaming more mindfully. kela88 encourages all players to invest time in understanding these mechanisms as part of their responsible gaming practice.
Play Smart
Gaming is at its best when it is fun, in control, and within your budget. Explore everything kela88 has to offer — and remember, help is always just one message away.